Senior Account Manager

Role Senior Account Manager Based Home/Hybrid The Business Our client is a high-growth technology company. The provide a SaaS based service to the fleet industry that improves businesses and private motorists fuel efficiency and safety. Their technology has been proven to reduce fuel use and emissions rates by 10-20%, and at-fault accidents and wear and tear by 40-50%. About the role Account Managers are responsible for maintaining long term, trusting relationships with our customers.

The role is to oversee a portfolio of assigned customers, generate new business from existing clients and actively seek further opportunities. Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience. Key duties and responsibilities Implement, manage and develop positive working relationships with multiple customer accounts including international fleets Facilitate regular communication both remotely (Teams & mobile) and face-to-face Manage customers with integrity and diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it Understand the data related to your customers and help to surface insight, not just replay data Assist customers in embedding it in their business including organising training for managers, drivers and other staff Ensure that the offering is well-understood, especially in terms of Driver Rewards and Gamification Generate sales and revenue among customer accounts Manage the customer renewal process to achieve set customer renewal KPIs Work with the Product Teams to deliver;

and ensure customer expectations are aligned with the specification for each product Work as part of a team to develop and implement marketing, support and engagement strategies Record, update and maintain customer data on the CRM system which covers off key strategic mapping of the customer Work closely with other colleagues who also have interaction on the same accounts to ensure consistent service to customers Review and respond clearly to customer queries Attend and schedule customer visits, presentations and site training in the UK & abroad Key skills, experience and qualifications

Experience of running B2B accounts is essential Outstanding customer relations skills are essential Ability to multi-task across and meet deadlines is essential Exceptional oral and written communication skills is essential First-class problem-solving & analytical skills is essential Working knowledge of Microsoft packages is essential Experience in the transport services sector is desirable