Scheduler, Business

The Scheduler is responsible for the day-to-day coordination, allocation, and optimisation of field engineering resources to ensure that all planned and reactive works are delivered efficiently and in line with customer SLAs.

• Produce, manage, and optimise daily work schedules for field engineers and subcontractors.
• Allocate jobs based on skills, location, availability, and operational priority.
• Adjust schedules dynamically to account for job delays, emergencies, unplanned absences, or client changes.
• Ensure all jobs scheduled include accurate site details, access arrangements, and required documentation.

• Monitor live job progress throughout the day and proactively respond to issues impacting delivery.
• Communicate directly with engineers to manage job handovers, reassignments, and sequencing.
• Escalate operational risks or repeated delays to Supervisors or Operational Managers.
• Support emergency or high‑priority call‑outs by mobilising available resources quickly.

• Work collaboratively with the Service Desk, Planners, Project Managers, and Field Supervisors to maintain smooth workflow.
• Provide timely updates to internal stakeholders and clients regarding schedule changes or service impacts.
• Ensure that resource conflicts are resolved promptly and effectively.
• Build strong relationships with engineers to ensure clear communication and consistent delivery.

• Verify engineer readiness before deployment (certifications, training, PPE, equipment requirements).
• Confirm access arrangements including permits, lock codes, inductions, and third‑party approvals.
• Ensure all scheduled works are compliant with United Infrastructure and customer‑specific safety requirements.
• Support reporting and logging of site incidents or delays as required.

• Maintain up‑to‑date schedules and job statuses within operational systems (CRM, ERP, scheduling platforms).
• Ensure accurate data entry, including job start/finish times, materials used, and site notes.
• Support operational reporting by providing schedule data and daily performance summaries.
• Identify inefficiencies or system gaps and suggest improvements to enhance operational flow.

• Experience in scheduling, dispatching, workforce coordination, or a similar role within infrastructure, telecoms, utilities, engineering, or construction.
• Strong organisational skills and the ability to manage fast‑paced operational workloads.
• Excellent communication skills, especially when working with field teams.
• Proficient in Microsoft Office tools and comfortable using scheduling or job management systems.
• High attention to detail and accuracy when handling operational data.

• Knowledge of field engineering workflows (installation, maintenance, civils, rigging).
• Understanding of H&S requirements including RAMS, permits, and work‑at‑height rules.
• Experience working in SLA‑driven environments or with major infrastructure clients.
• GCSEs or equivalent required; further education in business support, operations, or project coordination advantageous.
• Training or certification in scheduling, operations management, or project support desirable.

• Calm, organised, and decisive in a fast‑moving operational environment.
• Strong problem‑solving ability with a proactive approach to preventing delays.
• Confident communicator with a collaborative mindset.
• Customer‑focused and committed to high‑quality delivery.