Service Coordinator

We are seeking a detail-oriented Service Coordinator to join our team and ensure seamless delivery of client services in Birchwood.

• Answer and log incoming calls and requests from internal and external customers.
• Coordinate engineer resources and labour in conjunction with other team members and Service Manager.
• Order parts and raise purchase orders for subcontractor labour where required.
• Initiate first stage internal and customer escalation processes.
• Take on projects as and when required and see them through to successful completion.
• Prioritise customer contracts / outstanding calls and dispatch engineers.
• Identify cost saving initiatives.
• Assist others with tasks that may be outside of the scope of your role where possible.
• Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
• Effectively and efficiently manage WIP of all call types from creation through to invoice completion and job closure.
• Comply with Integral’s environmental policies and propose ideas for improving environmental efficiencies.
• Adhere to H&S procedures with due regard for business constraints and efficiency.
• Generate quotes for customers.
• Update, upload and check clients’ online systems & KPI reports.
• Provide holiday cover for other administration roles.
• Record and control cylinder rentals.
• Provide day-to-day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI’s.

• Entry level

• Full-time

• Other

• Facilities Services