Housing Administrator, Administrative​/Clerical

Housing Administrator – Lucion Services

An exciting opportunity has arisen to join Lucion Services, the leading national provider of trusted risk management solutions. We are seeking an organised and customer‑focused Housing Administrator to support our asbestos surveying operations within the Operational & Technical Services department. This is a full‑time, permanent role with a basic salary of £26,000‑£28,000.

• Contact tenants and residents to arrange access for asbestos surveys within their homes.
• Co‑ordinate and schedule survey appointments for Lucion surveyors across multiple contracts.
• Act as the main point of contact for tenant and client appointment enquiries.
• Manage surveyor diaries and maintain accurate scheduling records.
• Confirm appointments, issue reminders, and manage rescheduling requests.
•  Liaise with clients, tenants, housing providers and internal teams to ensure access requirements are met.
• Update client portals and third‑party asbestos management systems with appointment and access data.
• Support contract administration and ensure service level agreements (SLAs) and key performance indicators (KPIs) are achieved.
• Handle inbound calls and respond to email enquiries in a professional and customer‑focused manner.
• Provide general administrative support to the Operational & Technical Services team.

• Educated to GCSE level or equivalent.
• Excellent verbal and written communication skills.
• Strong organisational, planning, and time‑management skills.
• Confident and professional telephone manner.
• Demonstrable customer service experience.
• IT literate; experience using scheduling systems, databases, or client portals is desirable (full training provided).

• Works effectively as part of a team while taking initiative when working independently.
• Proactive, organised, and able to manage multiple tasks within deadlines.
• Strong attention to detail and commitment to data accuracy.
• Flexible and adaptable approach, including occasional out‑of‑hours work if required.
• Customer‑focused with a professional and empathetic approach when dealing with tenants.
• Willing to contribute ideas for continuous improvement.

• Opportunity to undertake industry‑specific qualifications such as BOHS P402.
• Potential to progress into additional technical, quality assurance or operational responsibilities within Lucion Services.

Seniority level:
Entry level |

Employment type:

Contract | Job function:
Other, Information Technology, and Management

Apply now.