Phone Triage Registered Nurse – Gastroenterology

Phone Triage Registered Nurse – Gastroenterology

Location:

Warrenville, IL

Employment type:

Full‑time, 40 hours/week (Monday‑Friday, 8:00‑4:30 pm)

Compensation:
Base pay range $27.00–$38.90 per hour. Additional compensation may include shift differentials, bonuses, and other incentives.

• Comprehensive medical, dental, and vision benefits with healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer‑provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• Culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non‑physician team members once eligibility requirements are met.

• Triage Phone Response:
  Manage patient health concerns and symptoms via telephone interactions using physician‑approved protocols. Assess, educate, and provide crisis intervention as needed. Prioritize incoming messages and test results. Schedule appointments, tests, and procedures; obtain insurance pre‑authorization. Review and authorize/deny provider‑ordered prescriptions per guidelines. Deliver patient education tailored to individual needs and group policy.
• Patient Documentation:
  Maintain accurate and detailed patient records; post tests and document education. Enter all communications into the medical record.
• Clinical Resource for Staff:
  Perform and delegate tasks to facilitate patient care. Be aware of coding and reimbursement issues. Support office clinical and non‑clinical staff, assist in orienting and training new staff, seek opportunities to improve nursing and leadership skills.
• Other Duties as Assigned:
  Employ current nursing practices to provide patient care with focus on patient needs and service excellence. Act as initial contact for patient‑related issues as a member of the healthcare team. Perform additional duties as assigned.

• Current RN licensure in nursing.
• Knowledge of nursing skills in accordance with the Nurse Practice Act.
• Knowledge of OSHA and HIPAA.
• Minimum one year of professional nursing experience in a clinical or hospital setting (new graduates considered under specific circumstances).

Not Applicable

Health Care Provider