Patient Access Rep

Nature of Duties: Operates a multi-line switchboard, directing calls and scheduling patient appointments according to clinic guidelines.

Qualifications:

• High school diploma preferred
• Experience with a multi-line switchboard preferred

Specific Duties:

• Accurately schedule appointments and route messages to the correct team.
• Ensure proper documentation in the medical record.
• Meet performance goals (e.g., 85% calls answered in under 30 seconds, less than 10% abandonment rate).
• Perform other related duties as needed to support clinic operations.

Compensation: Pay starting at $17.87.

Company Benefits:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit‑sharing plan
• Company‑paid short‑term and long‑term disability coverage
• Company‑paid life insurance for you and your family
• Access to company‑provided training and educational resources
• Eligibility for annual merit‑based performance increases
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents.

Equal Opportunity Employer
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