Customer Service Representative - Patient Registration

Overview

Location:

Onsite LifePoint Fauquier Hospital

PRN- part time, work as needed. Open availability required for as needed shifts. R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Location:
Onsite LifePoint Fauquier Hospital

Shift

Hours:

PRN- part time, work as needed. Open availability required for as needed shifts.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

• As our Customer Service Representative
  , you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion — not just to hear information, but to address their fears, concerns, and questions.
• Be a confident multi-tasker who is a quick learner with technology, able to type and answer phones. No healthcare experience is required; we’ll teach you what you need to know.
• Work in a hospital/lab environment and be prepared to see illness and injuries.
• Follow the registration process, gather information across multiple programs, and input data accurately between physician and nurse check-ins; adapt to interruptions for emergent care.
• Provide compassionate service to patients who may be very ill or worried; ask follow-up questions and build rapport in real time.
• Work in a fast-paced environment, often on your feet, assisting patients with registration and understanding variation in health plans and coverage.
• Be part of a team focused on career development and growth within R1 RCM Inc.

• High School Diploma or GED
• Excellent customer service experience

For this US-based position, the base pay range is $15.00 - $21.10 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at  for assistance.

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