PavementSoft Partner Success Agent

Pavement Soft Partner Success Agent

Pave America is a national leader in asphalt and concrete services, built on a foundation of safety, integrity, accountability, and excellence. We believe in empowering our people, supporting our partners, and continuously improving how we serve our customers through technology and innovation.

The Pavement Soft Partner Success Agent is a customer-facing support role focused on delivering exceptional service to our Pavement Soft partners. This position serves as a trusted resource for users, helping them navigate the platform, resolve issues, and maximize the value of Pavement Soft in their daily operations. The ideal candidate brings a strong paving industry background, technical aptitude, and a service-oriented mindset.

• Serve as the primary point of contact for Pavement Soft partner support inquiries
• Provide timely, professional assistance via phone, email, and other communication channels
• Troubleshoot software issues and guide partners through system functionality and best practices
• Educate partners on Pavement Soft features, workflows, and updates
• Collaborate with internal teams to elevate and resolve complex issues
• Document support cases, solutions, and feedback to support continuous improvement
• Travel occasionally to partner locations, training sessions, or company events (up to 25%)
• Represent Pave America’s values in every partner interaction

• Minimum 3+ years of experience in the paving industry
• Ability to work onsite in Warrenton, VA
• Strong customer service and communication skills
• Technologically savvy with the ability to quickly learn and support software platforms
• Willingness to travel up to 25% of the time
• Prior experience using or supporting Pavement Soft
• Bilingual (Spanish preferred)
• Experience in customer support, partner success, or technical support roles

• Professional, patient, and solutions-oriented
• Strong problem-solving and organizational skills
• Ability to explain technical concepts in a clear, user-friendly manner
• High level of accountability and follow-through
• Team-oriented with a positive, service-driven attitude

• Occasionally stand or sit for prolonged periods
• Constantly move about to accomplish tasks at a worksite
• Rarely stoop, kneel, or crouch
• Rarely lift objects in all directions
• Constantly talk and hear to communicate with others
• Constantly see to perform duties at close range (monitors, screens)
• Occasionally see to perform duties at a distance (driving, operating equipment)
• Constantly repeat motions that may include wrists, hands, and/or fingers
• Rarely ascend or descend ladders, stairs, scaffolding, ramps, poles and the like
• Rarely operate machinery and/or power tools
• Occasionally operate motor vehicles or heavy equipment
• Occasionally travel regionally or nationally

• Constantly perform a sedentary work that primarily involves sitting/standing
• Occasionally perform light work that includes moving objects up to 20 pounds
• Occasionally perform medium work that includes moving objects up to 50 pounds
• Rarely perform heavy work that includes moving objects up to 100 pounds or more

• Rarely low temperatures
• Occasionally high temperatures
• Occasionally outdoor elements such as precipitation and wind
• Occasionally noisy environments
• Rarely hazardous conditions
• Never shift work, including overnight work
• Never frequent overtime, including weekends
• Constantly office environment

We are an Equal Opportunity Employer and comply with OFCCP regulations. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Pave America and its companies promote a drug‑free workplace. We will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.