Connected Customer Supervisor

Overview

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, and e-commerce support, in addition to providing customers with an exceptional shopping experience.

• Team builders
• Customer service champions
• Detail oriented and highly organized
• Excellent communication and listening skills

• Minimum of one year of customer service/cashier supervisory experience or four years of customer service experience
• High school diploma and/or GED
• Minimum of two years of computer experience in a work environment

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
• Lead inventory management and accuracy throughout the store
• Process customer refunds and exchanges according to established guidelines
• Oversee signage updates and price changes for store SKU’s
• Assist customers with product selection and answer product related questions
• Partner with management to determine which products need SKUs, price changes and need to be returned
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
• Review shipping and receiving documents for accuracy
• Audit reports including inventory control, return of sale, and void reports
• Monitor incoming and outgoing trucks logs
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operating procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
• Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
• Return products to the correct in-store location after customer merchandise returns
• Clean and stock products according to Floor & Decor’s standards
• Point of contact for the e-commerce team regarding inventory availability in the store
• Responsible for supervising inventory movement within the store
• Available to open and/or close the store in an effective manner

• Based on eligibility our associates may opt into benefits coverage
• 401k
• Bonus opportunities at every level

• Exposed to a warehouse environment and moving vehicles; the noise level is typically quiet to moderate
• Potential car travel to other stores for support
• Flexible hours to fit around your schedule
• On the job training
• Opportunity for advancement
• Our people are our most important asset and we pride ourselves in teamwork
• Diverse perspectives and experiences are vital to our success;
  Floor & Decor is committed to creating an inclusive culture

• Ability to lift 25 pounds or more on a consistent basis
• Ability to sit, squat or stand for long periods; required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement and is subject to change by the employer at its sole discretion.

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Bonus opportunities and career advancement opportunities at every level

Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, training, promotion, compensation,…