Dedicated Console Operator

Dedicated Console Operator

Location:

Warren, MI 48092

Salary: $19.00 - $20.50 Hourly (Full Time, Any Shift)

Inter-Con Security Systems, Inc. is a leading US-owned security company founded in 1973. We provide integrated security solutions to government and commercial customers worldwide.

Benefits include Competitive Pay, Recognition and Reward Programs, Training and Career Development, Medical/Dental/Vacation and 401(k) retirement plan, Uniform and equipment provided, and additional benefits that vary by position.

Inter-Con Security is hiring a Console Operator to join our team in a dynamic role reporting to Site Security Management. You will handle both emergency and non-emergency situations with precision, maintain site safety protocols, and contribute to a secure environment at our client sites.

• Perform Emergency Dispatch and Recording Coordinator duties as per the Site's Emergency Response Plan.
• Direct security personnel during both emergent and non-emergent situations.
• Dispatch, communicate, and relay crucial information to the appropriate personnel, especially in high-stress scenarios.
• Monitor and respond to site alarm systems, including fire alarms, access control, and intrusion systems.
• Implement emergency protocols such as evacuation and sheltering during fire alarm events.
• Maintain accurate logs and official records related to assigned duties.
• Communicate with external agencies when necessary.
• Advise management on emergent and non-emergent situations.
• Maintain professionalism in all situations, including high-pressure emergencies.
• Participate in site-specific training, fire, and safety exercises.
• Uphold integrity and professionalism in all aspects of the role.
• Complete AIMS reports and ensure the proper administration of the hot work permit process.

• High school diploma or equivalent.
• Previous dispatcher or console operator experience, or 1 year of Security experience at GM.
• General understanding of security operations and interest in learning dispatch operations.
• Strong problem-solving skills with the ability to work independently.
• Exceptional customer service, organizational, and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to make quick, decisive actions in emergency situations.
• Ability to interact effectively with individuals at all levels and across diverse cultures.
• Team-oriented with the ability to make sound judgments.
• Proficiency in Microsoft programs and common console operation equipment.

• 2+ years of public sector dispatch or emergency operations center experience.
• 2+ years of verifiable data center security experience.
• 3+ years of verifiable private/corporate security experience.

• Ability to physically respond to emergency situations, including carrying out duties in stressful and high-pressure environments.
• Must maintain a professional and ethical demeanor, providing courteous interaction with all employees and visitors.

Inter-Con is passionate about hiring veterans. If you are a veteran searching for a rewarding career, visit  for more information.

Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. License PPO 6