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Key Account Manager
Job in
Warren, Macomb County, Michigan, 48091, USA
Listed on 2026-03-03
Listing for:
KENNICOTT BROS CO
Full Time
position Listed on 2026-03-03
Job specializations:
-
Sales
Business Development, Client Relationship Manager, Sales Representative, Customer Success Mgr./ CSM -
Business
Business Development, Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
As a pivotal member of our sales team, we are seeking a dedicated and proactive Key Account Manager. In this role, you will focus on cultivating and growing your assigned book of business. Our customers are at the heart of our sustained growth and future success, making your role critical in maintaining and expanding these relationships. The ideal candidate will demonstrate a proven ability to enhance customer satisfaction and uncover additional sales opportunities through effective account management.
Key Responsibilities:
- Identify and pursue upselling and cross-selling opportunities within the existing customer base to drive additional revenue.
- Collaborate with the sales team to align sales strategies and initiatives with customer needs.
- Develop and execute account plans for each customer, aiming to increase revenue and maximize customer satisfaction by developing and executing accounts plans for each customer.
- Keen awareness of any changes in the customer's organization or business priorities that might affect the relationship and keep management up to date on any changes.
- Maintain and strengthen relationships with your assigned book of business, ensuring their needs and expectations are consistently met or exceeded.
- Regularly interact with customers to understand their business challenges, needs, and objective and provide tailored solutions.
- Monitor and report on sales performance and account metrics, providing insights and recommendations.
- Maintain accurate and up-to-date records in the Customer Relationship Management system.
- Work closely with internal teams to ensure continuity of product and service.
- Share customer feedback with relevant departments to help improve product offerings, service delivery and customer experience.
- Proven experience in account management and sales growth, preferably in the wholesale industry.
- Strong ability to build and maintain relationships with a diverse customer base.
- Excellent communication and negotiation skills.
- Analytical mindset with the ability to identify sales opportunities and trends.
- Familiarity with Customer Relationship Management systems and proficiency in Microsoft Office Suite.
- High School Diploma or equivalent, Bachelor's degree in Business Administration, Sales, Marketing or related field preferred.
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