Non-Technical Project Manager

Our client, a leading organization in the customer service and operations sector, is seeking a Non-Technical Project Manager to join their team. As a Non-Technical Project Manager, you will be part of the Operations Department supporting international call center collaborations.

Job Title: Non-Technical Project Manager

Location: 30400 Van Dyke Avenue Warren MI 48093

Pay Range: $55-$57 per hour

• Serve as the primary liaison between US leadership and offshore call center operations in the Philippines.
• Monitor, analyze, and report on offshore team performance metrics to ensure alignment with company goals.
• Manage relationships with offshore team leads, providing strategic guidance and resources to optimize performance.
• Standardize workflows and communication protocols to enhance efficiency across regions.
• Deliver regular performance updates to executive stakeholders, translating data into actionable insights.

• 3–5+ years of Project Management experience, preferably within call centers, BPO, or international operations environments.
• Proven ability to collaborate with international teams, with experience working with teams in the Philippines being a significant advantage.
• Strong analytical skills to interpret data and KPIs for performance improvement.
• Exceptional verbal and written communication skills, with the ability to navigate cultural nuances and time zone differences.
• Demonstrated leadership skills working through influence and strategic guidance rather than direct reporting lines.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.