Service & Repair Manager - Industrial Pumps & Flow Control Equipment

Overview

This role is with Detroit Pump, a division of Tencarva Machinery Company.

Detroit Pump is seeking a dynamic leader for its service and repair business. If you have hands-on experience with process pumps and demonstrated leadership skills, this is a great opportunity for you! We have a clean, modern shop with established operating procedures and an experienced staff.

Summary: Oversees the operation of the service business and its output to produce the best, highest quality product on-time to meet and exceed customer expectations, while maintaining a safe, efficient, and cost-conscious environment.

• Manage all shop personnel - repair technicians, field service technicians, pump assemblers, machinists, and fabricators
• Assist and direct efforts to troubleshoot, diagnose, and repair a variety of hydraulic, pneumatic, material handling, lubrication and fluid dispense systems and components
• Assign repair work to be performed; set daily shop schedule
• Monitor and manage repair, field service, machining, fabrication, and assembly operations
• Occasional customer-relationship management with key accounts, those requesting on-site service at the customer’s location, and/or those raising questions, issues or concerns regarding our repair services and/or capabilities.
• Monitor quality of repair work by verifying SOPs are being followed
• Work closely with repair coordinators to ensure quotes are accurate for labor time, price, and delivery
• Monitor shop throughput, utilization, and expenses
• Prioritize jobs and tasks based on customer needs and expectations.
• Keep salespeople informed of the status of their orders
• Communicate with customers regarding field service work, pickups, and deliveries
• Coordinate outside services such as sandblasting, electric motor rewinding, mechanical and crane services
• Ensure that all repairs are performed in compliance with applicable manufacturer specifications and requirements
• Maintain shop organization and cleanliness
• Manage all aspects of safety, ensuring compliance with OSHA
• Other duties as assigned by management.

Founded in 1926, Detroit Pump & Mfg. Co. is a full-service provider of engineered systems, process equipment, and service/repair for automotive, general industrial, and municipal markets. This position is a long-term opportunity in a growing, family-oriented organization. With nearly 100 years in business, we provide a great environment for our employees to succeed by having stable leadership, top brands, exceptional after-sale support, an experienced team, and a terrific reputation.

Founded in 1978, with roots dating back to 1926, Tencarva is a private equity-backed distributor, engineering and design partner, and authorized repair center within the process equipment/flow control market. With 36 locations across 16 states, we provide end-to-end, whole-system solutions for over 60,000 customers across the industrial, sanitary, mining/metals, energy/power, and municipal water/wastewater segments. Our service offerings include system analysis and design, applications engineering, custom fabrication of equipment packages, automation and controls, equipment repair, and thermal hard coatings.

• Paid Time Off, including 10 holidays
• Incentives
• Health Insurance, including medical, dental, vision, disability, and life
• 401(k) & Profit Sharing
• Employee Assistance Program

Supervisory Responsibilities: Directly supervises and manages the activities of their assigned department. Conducts and reviews annual employee evaluations, coaching/mentoring, and/or training of the group.

Education and/or

Experience:

High school diploma or general education degree (GED); or 3-5 years related work experience and/or training; or equivalent combination of education and experience.

• Associate’s degree or bachelor’s degree a plus, but not required.
• Minimum five (5) years’ experience in service/repair department management and/or plant maintenance management, with a thorough knowledge and application of safe working practices and applicable safety standards.

Qualifications: To perform this job successfully, an individual must perform…