Warranty Project Manager

Overview

Own Complex Warranty Programs. Drive Execution at Scale.

The Warranty Project Manager is accountable for leading and delivering complex, high‑volume warranty programs impacting hundreds of vehicles monthly. This role owns end‑to‑end program execution, stakeholder alignment, dealer capacity planning, escalation management, and performance outcomes. Unlike a coordinator role that focuses on day‑to‑day task execution, this position is responsible for program health, risk mitigation, and operational results.

• Program Ownership & Delivery
  • Own end‑to‑end delivery of assigned warranty programs, managing 100–125 affected vehicles per month across inspection, repair, transportation, and return workflows.
  • Establish execution plans, milestones, and operational cadence to ensure on‑time, compliant program delivery.
  • Identify risks, bottlenecks, and capacity constraints early; implement corrective actions to protect timelines and service levels.
• Stakeholder Leadership & Escalation Management
  • Serve as the primary escalation point for complex or high‑impact warranty issues requiring rapid resolution.
  • Provide structured twice‑weekly program updates and ad‑hoc executive summaries on program status, risks, and mitigation strategies.
  • Align internal teams, dealers, inspectors, and service partners through clear communication and accountability.
• Dealer Network & Capacity Management
  • Build, manage, and optimize a national network of Courtesy Dealers to ensure sufficient repair capacity and geographic coverage.
  • Assess dealer performance, throughput, and quality; address gaps through coaching, reallocation, or escalation as needed.
  • Maintain strong dealer relationships while enforcing program requirements and performance expectations.
• Documentation, Compliance & Controls
  • Ensure warranty repair claims, documentation, and approvals meet all quality, compliance, and audit standards.
  • Validate warranty data accuracy and confirm adherence to GM/client systems, policies, and controls.
  • Partner with internal compliance and warranty teams to resolve documentation or policy deviations.
• Operational Governance
  • Operate within the client’s computing environment, ensuring full compliance with security, data, and governance requirements.
  • Support coverage across all U.S. time zones, adjusting operating hours as needed to maintain program continuity.
  • Drive continuous process improvement by identifying operational inefficiencies and recommending enhancements.
• Work Schedule
  • On‑site Tuesday–Thursday
  • Flexible scheduling to support regional alignment and nationwide program coverage
  • Hours may be adjusted to support operations across all U.S. time zones