General Manager

General Manager - Title Max - Warner Robins, GA

As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world‑class customer service.

We invest in your growth through hands‑on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will equip you to make an impact on your team, customers, career, and earning potential.

Hourly pay rate: $19.25, eligible for performance bonuses. This base pay is part of our Total Compensation package.

• Paid on‑the‑job training and comprehensive new hire program.
• Access to a robust learning management system of e‑learning modules.
• Cross‑brand training enabling opportunities at any of our eleven brands.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple medical insurance options, including telemedicine and HSA/FSA.
• Traditional 401(k) and Roth 401(k) retirement plans with generous company match.
• Company‑Sponsored Life and AD&D Insurance.
• Basic and enhanced voluntary benefits covering dental, vision, short‑term & long‑term disability, supplemental life, AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, pet insurance.
• Free access to mental health resources, life coaching, and Employee Assistance Program.
• Discount marketplace with exclusive discounts from nationwide and local retailers.
• Paid time off that grows with you, starting with 12 days in the first year.
• Business casual dress code that includes jeans and sneakers.
• Current benefit offering is subject to change; consult governing plan documents for details.

• Manage overall store performance, meeting or exceeding company standards.
• Coach, lead, and develop all team members; train on systems, company standards, account management, collections, job duties, and performance reports.
• Lead local marketing strategies, B2B partnership opportunities, referrals, community and in‑store events to grow revenue.
• Examine, evaluate, and process loan/pawn applications and related transactions; assess risk within established limits.
• Enforce quality standards, procedures, and local/state laws; participate in audits and compliance reviews.
• Supervise office security, cash management, and loss prevention; verify and document cash overages/shortages, vault inventory, deposits, and expenses.
• Conduct opening and closing procedures; train new staff in keyholder duties.
• Participate in hiring, review, and retention of new employees.
• Develop work schedules per budget and store needs; ensure optimal staffing.
• Handle complex customer situations with integrity and professionalism.
• Maintain store appearance, address facility needs, schedule maintenance, oversee planogram and promotional displays; perform external marketing duties.
• Work efficiently in a fast‑paced environment and manage multiple tasks to meet performance standards.
• Maintain a full‑time schedule with regular, in‑person attendance, including weekends; minimum 40 hours per week.
• Store hours and minimum hours may change; discuss with recruiter.

• High school diploma or equivalent.
• Minimum two years’ experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency with phones, POS, Microsoft Office, and other systems.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• At least 18 years of age (19 in Alabama).
• Background check required; results considered per applicable law.
• Must meet physical demands: standing up to 90% of the time; moving/transporting up to 25 pounds; operating mechanical controls such as a keyboard.

• Associate’s degree or higher.
• Experience in…