Customer Service Associate

Benefits

• Flexible schedule
• Opportunity for advancement
• Training & development

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2026 tax season in our Warner Robins, Macon, Fort Valley, Perry, and Americus offices! Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy!

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Learn the basics of preparing a Tax Return
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

• 2+ years Customer Service experience
• High School diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high volume retail environment
• Bilingual Spanish is a plus
• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

• Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules
• Salary of $12 per hour
• End of season employee luncheon

We look forward to having you on our team!