Guest Services Assistant

Guest Services Assistant

Join to apply for the Guest Services Assistant role at Center Parcs UK & Ireland
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Be the difference between guests experiencing a good break and a great break at Center Parcs.

The Guest Services team handles the check‑in of around 4,000 guests twice a week at each Village and is the key point of contact for guest queries, concerns and issues at any time of day or year. Each Guest Services team is integral to delivering an experience that will exceed guests’ expectations, from the moment they drive into Center Parcs until the moment they leave.

• Provide guests with advice, answering queries and resolving problems.
• Handle guest complaints and expertly escalating issues where necessary.
• Check guests in at our Arrivals Lodge.
• Handle enquiries on our Maintenance Helpdesk.
• Book activities on our leisure booking system.
• Report faults to the Technical Services and Housekeeping departments.
• Deal with guests over the telephone and face‑to‑face while maintaining excellent communication.

• Excellent verbal and written communication skills.
• A good level of computer literacy.
• Friendly, genuine and warm towards guests and colleagues.
• Works well with others in a team.

• Previous experience working in a similar role or environment.

The contract requires 64 hours per 4‑week period on a flexible basis. Shift times vary but most work is between 7:30 am and 10:15 pm, primarily on Mondays and Fridays. Working hours will also cover public / bank holidays and during Christmas and/or New Year on a rota basis.

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20 % discount in our restaurant and retail outlets
• Access to Perks at Work Portal – wide range of retail and leisure discounts
• Employee Assistance Program – support on financial, health and legal matters
• Excellent opportunities for career development and progression with the possibility of gaining externally recognised qualifications

21st January 2026

We are committed to building a culture that champions diversity, equity and inclusion. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are a Disability Confident Employer and will provide support and reasonable adjustments during the application or interview process if required.