Customer Service Representative; Part-Time

Overview

Passionate About Pets and People? Join South Shore Animal Hospital as our Part‑Time Customer Service Representative and elevate your career while loving what you do!

• Greet and assist clients in person, over the phone, and via digital platforms with a warm and professional demeanor.
• Schedule appointments and manage the clinic’s calendar efficiently.
• Maintain accurate client records and handle data entry tasks with precision.
• Provide clients with information about our services, policies, and procedures.
• Handle billing, payments, and other financial transactions.
• Address and resolve client inquiries and concerns promptly and effectively.
• Coordinate communication between clients and veterinary staff.

• High school diploma or equivalent required.
• Previous customer service experience, preferably in a veterinary or medical setting.
• Strong interpersonal and communication skills.
• Excellent problem‑solving abilities and attention to detail.
• Ability to work effectively in a team‑oriented environment.
• Proficiency in computer use and familiarity with veterinary management software is a plus.
• A genuine love for animals and dedication to providing high‑quality client care.

• A supportive and collaborative work environment.
• Opportunities for professional development and growth.
• Employee discounts on veterinary services and products.

The base hourly range for this position is $17.00-$20.00/hour. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.