GP Receptionist

An exciting opportunity has arisen for a Receptionist to join the friendly and dedicated team at Upper Halliford Medical Centre. In this role, you will be the first point of contact for patients and visitors, providing an efficient and welcoming reception service both in person and over the phone.

We are looking for someone with excellent communication skills, confidence, and a proactive attitude. You should be computer literate, hardworking, eager to learn, and ready to take initiative. Previous experience in a GP practice is desirable but not essential.

We value enthusiasm and a positive approach just as much as experience.

This is your chance to join a supportive practice where your contribution will be valued and your skills can grow.

As a Receptionist, you will be the friendly first point of contact for patients and visitors, helping them access the services they need. You will support the smooth running of the practice by managing appointments, handling enquiries, and assisting with administrative tasks. The role offers variety, patient interaction, and the opportunity to be an essential part of a welcoming, supportive team.

We are a small practice with a list size of around 4500 patients. We have 1 GP and 2 Locum doctors, Healthcare Assistant, Nurse Practitioner,1 Pharmacist, and a stable friendly and efficient administration team.

Primary Duties:

Greet and assist patients and visitors, providing guidance and support as needed

Manage the appointment system, including booking, rescheduling, and follow-ups

Respond to enquiries in person, by phone, or by email in a professional manner

Enter and update patient information accurately on the computer system

Assist patients with payments for private services and issue receipts

Process new patient registrations and temporary cover documentation

Support clinical and administrative staff with general tasks as required

Maintain a tidy, organized, and professional reception area

Ensure security procedures are followed at the start and end of the day

Additional Duties:

Assist with scanning, filing, and other document management tasks

Support colleagues during staff absences or periods of high workload

Follow practice policies on confidentiality, health & safety, and safeguarding

Contribute to continuous improvement and efficient service delivery within the team

• Good interpersonal and communication skills
• Experience of working in a fast-paced role
• NVQ in Business Administration or equivalent
• Experience of working in a GP practice
• Experience in a reception or administrative role

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.