Property Maintenance Administrator

Location: South Woodford

Job Description

We are looking for an enthusiastic and highly motivated Customer Service Specialist (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in South Woodford. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.

We offer a competitive salary of £25,000. Including the following benefits:

Aviva Digi care + workplace / Car leasing and cycle to work scheme
                       
Colleague discount scheme / Perks at work / Gym discounts
                       
Life assurance / Workplace pension scheme

What's in it for you as a Property Manager?

Get full training and development
                       
A good understanding of estate agency business
                       
Fast paced, fun environment
                       
Regular team meetings
                       
Full company briefings
                       
A career pathway

Key responsibilities of a Property Manager

Act as a central point of contact managing the effective resolution of queries from clients and staff
                       
Coordinating urgent and routine repairs and maintenance
                       
Liaising with trades people/contractors and keeping customers up to date
                       
Organising safety inspections and managing remedial works
                       
Liaising with landlords following regular property visits
                       
Assisting customers with general tenancy queries
                       
Carrying out weekly partnership calls with colleagues and welcome calls with new customers
                       
Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
                       
Providing a first-class service to maximise customer retention
                       
Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Property Manager

Strong customer service skills and confident communicator
                       
Good team player
                       
Ability to stay calm under pressure
                       
Excellent negotiation and influencing skills
                       
Excellent planning and organisational skills

Good analytical ability

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway.

You may be just the right candidate for this or other opportunities.

CC00714