Care Centre Lead

Overview

Position: Care Centre Lead

Location: East London

Job Type: Full-Time, Permanent

Salary: £47,500 per annum + car allowance

We’re looking for a confident, people‑focused leader to join our East London team as a Care Centre Lead. Based at our Walthamstow Care Centre, you’ll lead operational teams delivering dignified, professional care behind the scenes, supporting funeral services across the region.

This is a hands‑on leadership role with real purpose, ideal for someone who combines strong people management skills with empathy, resilience and operational confidence.

Why This Role Matters

At Dignity, we know that what happens behind the scenes matters just as much as what families see. Our Care Centres play a vital role in ensuring every person in our care is treated with respect, compassion and dignity. As Care Centre Lead, you’ll help set those standards every day, supporting your teams and making a genuine difference during some of life’s most difficult moments.

As Care Centre Lead, you’ll be responsible for the smooth day‑to‑day running of our East London Care Centres. You’ll lead and support operational teams, maintain high care and safety standards, and ensure services run efficiently and professionally. You’ll be visible on site, confident in sensitive environments, and comfortable balancing people leadership with operational delivery.

• Oversee daily operations and resource allocation within the Care Centre
• Lead and support a team including FSOs, Embalmers, and Shift Supervisors
• Ensure dignified care of the deceased and timely service delivery
• Maintain a safe, compliant, and efficient working environment
• Drive operational excellence through cost control and logistics coordination
• Foster a culture of accountability, professionalism, and continuous improvement
• Collaborate closely with Front of House and Service Delivery teams
• Support out-of-hours deceased collections when required
• Monitor and ensure adherence to regulatory, health & safety, and company standards
• Lead regular audits and quality checks to maintain service excellence

We’re looking for someone who:

• Has experience leading teams in care‑based, operational or service‑driven environments
• Is an empathetic, clear and confident people manager
• Understands the importance of care, dignity and professionalism
• Is organised, practical and calm under pressure
• Is comfortable working in sensitive environments
• Holds a full UK driving licence
• Is flexible and willing to support operational needs when required

• A meaningful leadership role with genuine purpose
• Comprehensive training and ongoing development
• 30-33 days annual leave (including bank holidays)
• Company pension, life assurance and employee assistance programme
• Annual company bonus
• Uniform and equipment provided

If you’re a compassionate leader looking for a role where your work truly matters, we’d love to hear from you.

If this sounds like the next step in your career and you’re ready to support families and lead with professionalism, simply hit the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

At Dignity, we’re here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life’s most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.

With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We’re proud to offer a truly personal and attentive service — one that’s tailored to the individual needs and wishes of every family we support. We’re also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care.

This includes:

• Our Crematoria and Memorials Group, managing 45 crematoria nationwide
• Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead
• The recently acquired Farewill, a leading…