Medical Receptionist​/Administrator

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
• Forward repeat prescription requests to the prescription clerk
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
• Patient notes and correspondence:
  Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to;
  Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen;
  Ensure records are kept in good repair with all necessary information on the outside cover clearly visible
• Greet patients and visitors to the practice
• Book in, amend and cancel patient appointments inline with practice appointment procedures to ensure optimum efficiency of the appointment system
• Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary
• Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice's protocols;
  Print off home visit summary sheets
• Ensure the computerised appointment system is up-to-date
• Respond and/or redirect all patient and visitor requests accordingly
• Set up new patients onto the computer system
• Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions
• Ensure correspondence, reports, results etc. are filed electronically in the correct patient record
• Ensure reception and waiting areas are kept neat and tidy
• Resupply information leaflets as appropriate
• Answer incoming telephone calls, ensuring calls are documented and redirected accordingly
• Undertake administration tasks as allocated on
• Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes)
• Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures
• This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time

The practice has approximately 8600 registered patients and consists of; 2 partners & 3 salaried GP's, GP trainees and a practice nurse. They are supported by a team of approximately 15 admin/clerical support staff including the reception team. In addition, we have care coordinators and an array of community staff shared across our PCN

We are friendly, approachable and supportive of our staff and encourage our staff to reach their full potential.

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job…