Security Officer

Overview

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.

• Patrol assigned areas, giving particular attention to those areas where security problems have occurred.
• Identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintain strict confidentiality standards at all times.
• Investigate thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notify appropriate law enforcement agencies of potential/real civil or criminal misconduct and detain suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participate in subsequent court proceedings as required.
• Prepare and submit written reports in a complete and accurate manner; make notations in the log of all incidents; keep the Supervisor informed at all times.
• Maintain accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensure safekeeping; maintain documentation.
• Perform as Dispatcher utilizing "state-of-the-art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provide and maintain documentation.
• Participate in assistance with workplace and domestic victims; respond to medical emergencies; when authorized, assist in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

• Education:
  
  Bachelor's Degree Criminal Justice preferred. Can this role accept experience in lieu of a degree? No.
• Licenses and Credentials:
  Class D Passenger Vehicle Driver's License [State License].
• Experience:
  
  Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred.
• Knowledge, Skills and Abilities:
  
  Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others. Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression. Works effectively both independently and in teams. Able to multitask. Strong problem-solving skills. Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
  
  Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible. Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively. Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices. Strong writing skills to provide and maintain documentation to support data. Intermediate computer skills: typing and use of database software.

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.