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Customer Service​/Inside Sales Representative

Job in Waltham, Middlesex County, Massachusetts, 02254, USA
Listing for: Eastern Industrial Automation
Full Time position
Listed on 2026-03-11
Job specializations:
  • Sales
Salary/Wage Range or Industry Benchmark: 65000 - 75000 USD Yearly USD 65000.00 75000.00 YEAR
Job Description & How to Apply Below
Position: Customer Service / Inside Sales Representative

Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions.

We are currently seeking a Customer Service / Inside Sales Representative in Waltham, MA with strong customer service skills and the desire to be part of and collaborate with a hard-working team.

Salary Range $65,000 - $75,000 based on experience plus uncapped commission potential after 90 days of employment.

ESSENTIAL FUNCTIONS
  • Interact with customer via phone, email and in person; respond and provide solutions to customers promptly.
  • Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.
  • Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.
  • Provide technical feedback to meet customer requirements.
  • Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs.
  • Interact with manufacturing partners and cultivate and sustain positive, professional relationships.
  • Visit customers when needed, including delivering needed supplies.
  • Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.
    • SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY
  • Solid work history.
  • High School Diploma Required. Additional training, certifications, education a plus.
  • At least 1-2 years of Customer Service / Inside Sales experience in same or similar environment.
  • Valid driver’s license.
  • Knowledge of mechanical / electrical equipment and parts preferred – bearings, motors, gear boxes, pulleys, etc.
  • Willingness and ability to quickly learn our product line.
  • Strong computer skills – ERP, MS Office Products. Knowledge of One Drive a plus.
  • Excellent multi-tasking, organizational and communication skills.
  • Desire to work within a team with a cooperative and positive attitude.
  • Ability to lift 25 – 50 pounds.

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