Energy Efficiency Program Manager

Overview

National Grid is hiring a Program Manager to support our Energy Efficiency Sales team in our Customer Organization. This position is a Hybrid role and will be based in National Grid's Waltham, MA office.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

At National Grid, we aim to create an environment where everyone is welcomed for who they are and where our differences are celebrated. We utilize the insights of our employees that come from all different cultures, backgrounds, and beliefs to better serve our customers and communities.

In this role, you will oversee the delivery, performance, and continuous improvement of the Project Expeditor (PEX) Program, ensuring achievement of energy savings targets within established budgets. The PEX Program is a third-party vendor network that provides comprehensive, incentivized turnkey energy efficiency and electrification solutions to municipal, commercial, and industrial customers. This role directly influences customer satisfaction, energy savings performance, and vendor network effectiveness.

Your primary responsibility will be to successfully manage the delivery and performance of the Project Expeditor Program. Specific responsibilities include:

• PEX Engagement and Meetings
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  Facilitate in-person and virtual PEX meetings; develop focused agendas covering program updates, new measures, vendor introductions, and training needs; coordinate guest speakers; deliver ongoing progress updates and key reminders; and provide dedicated training sessions aimed at upskilling existing PEX vendors.
• Communications and Announcements
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  Provide timely updates to PEX vendors on program changes and urgent announcements; partner with Marketing to produce regular newsletters; maintain the PEX website and lookup tools; and ensure clear, consistent communication across the vendor network.
• Goal Setting and Alignment
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  Translate strategic energy efficiency and electrification objectives into actionable program level and vendor-specific goals across both electric and gas initiatives.
• 1:1 Meetings and Coaching
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  Conduct regular 1:1 sessions with PEX vendors to review performance, goals, challenges, and development areas. Offer tailored coaching, resources, and training support to help upskill existing vendors and drive continuous improvement.
• Reporting and Analysis
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  Develop monthly performance reports using InDemand project tracking data; monitor annual progress; and deliver clear, data-driven insights to inform leadership decisions and program adjustments.
• Application and Program Management
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  Manage annual program updates; oversee new vendor application intake and coordinate cross-functional reviews; conduct reference checks and gather internal feedback to support approval decisions. Onboard approved vendors and integrate them into project tracking systems.
• Compliance
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  Ensure PEX vendors meet all requirements outlined in the PEX agreement. Proactively identify vendors not in good standing and manage their removal from the program.
• Feedback and Continuous Improvement
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  Collect feedback from customers, PEX vendors, and internal stakeholders; analyze results to identify improvement opportunities; and develop, implement, and track action plans including targeted training initiatives to strengthen vendor capabilities and enhance program performance.
• Vendor and Stakeholder Relationship Management
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  Manage day-to-day relationships with PEX vendors, Sales teams, and external service providers, ensuring alignment on documentation requirements and quality expectations.

• Bachelor's degree in a related field preferred, with 5+ years of relevant professional experience (energy-efficiency program management strongly preferred).
• Strong vendor and project management skills, including effective negotiation and relationship-building capabilities.
• Ability to adapt communication style to diverse audiences and stakeholders.
• Excellent verbal, written, and presentation skills, with proven success engaging customers, sales leadership, sales teams, and trade partners.
• Hands-on experience with CRM platforms and familiarity with a range of sales tools and supporting applications.
• Understanding of the energy industry, particularly energy use and optimization in commercial and industrial buildings.
• Broad knowledge of energy policy, regulation, stakeholder engagement, customer experience,…