Commercial Lines Customer Service Specialist

Behind every successful business is a partner they can trust – someone who helps protect what they’ve worked hard to build. That’s what we do at Stanton Insurance. For over a century, we’ve been helping companies safeguard their future with honesty, reliability, and expertise our clients can count on.

We’re seeking a Commercial Lines Customer Service Specialist (CSR) who values accuracy, builds strong relationships, and understands that exceptional service is built on trust.

In this role, you’ll help clients feel secure in their coverage by managing policies, processing endorsements, handling renewals, and ensuring every detail is handled with care and professionalism.

• Salary starting at $65,000 plus performance‑based incentives
• Comprehensive health insurance, dental insurance, retirement plans, and paid time off
• Ongoing training and support for professional certifications (CISR, CIC, ACSR)
• A collaborative, supportive, and growth‑minded culture
• Hybrid flexibility after initial onboarding – 3 days per week in the office

• Manage client accounts by processing endorsements, renewals, certificates, and policy changes with accuracy and care
• Serve as the go‑to contact for commercial clients, answering questions about coverages, billing, and claims
• Collaborate with producers and account managers on quotes, applications, and risk assessments
• Work directly with carriers to ensure policies are issued, modified, or renewed correctly
• Conduct policy reviews and audits to spot coverage gaps and recommend improvements

• Have a minimum of 1–3 years of experience in commercial insurance or account management
• Hold a high school diploma; an associate or bachelor’s degree in business, finance, or a related field is preferred
• Hold or are willing to obtain a Property & Casualty (P&C) license
• Bring strong knowledge of general liability, property, auto, workers’ comp, and umbrella policies
• Excel at communication, multitasking, and building client relationships
• Are tech‑savvy and comfortable using systems like Applied Epic, AMS
  360, or Vertafor
• Take pride in accuracy, problem‑solving, and staying calm under pressure

• Entry level

• Full‑time

• Sales, General Business, and Education

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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