Information Technology Support Engineer

Our enterprise-level client is seeking to add several IT Support Engineers to the team in Waltham, MA. Please see below for full details-

-- 6+ month contract / extensions and perm conversion are possible but not guaranteed.

-- Onsite in Waltham, MA 02451

-- Drug & Background required.

Pay Rate = $27 w2 per hour plus benefits

• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using Service Now or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

• Proven hands-on experience with Office 365 at the deskside level
• Basic knowledge of device imaging, reimaging, and PC deployment best practices
• Excellent problem-solving and customer service skills

• Experience using Service Now or similar ticketing systems
• Familiarity with Windows Autopilot deployments
• Hands-and-feet network support (switch checks, console sessions)

• Certifications such as A+, MCP, or ITIL are a plus but not required

Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.