Enterprise Program Manager

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non‑profits and individuals to succeed by giving them all the help and tools they need to grow online.

We’re energized by new challenges and new possibilities‑and we’re just getting started!

The Enterprise Program Manager is responsible for translating enterprise strategy into an actionable, prioritized Program of initiatives/projects and ensuring they deliver measurable business outcomes. This role owns enterprise‑wide Programs and programs that span multiple business units, functions, systems, and executive stakeholders.

This role sits at the intersection of strategy, execution, and governance, providing enterprise‑level visibility, decision support, prioritization, and accountability across complex, cross‑functional, and multi‑year initiatives that are critical to the organization’s strategic objectives.

The Enterprise Program Manager partners closely with leadership, Product, Engineering, Marketing, Rev Ops, Operations, IT, and Finance to ensure enterprise initiatives are delivered with clarity, discipline, and measurable value.

Program & Strategic Execution

• Translate enterprise strategic plans into enterprise‑wide funded programs, roadmaps, and executable initiatives
• Own and maintain the enterprise Program view across strategic, operational, and technology initiatives that impact multiple functions or the business as a whole
• Serve as the primary owner for initiatives designated as enterprise‑wide, ensuring clarity of scope, ownership, and outcomes
• Ensure initiatives remain aligned to evolving business priorities and enterprise strategic objectives
• Apply standardized impact vs. effort, value‑based prioritization, and capacity frameworks to guide enterprise investment decisions

Governance & Decision Support

• Establish and manage governance forums, decision cadences, and escalation paths
• Partner with executive sponsors to define scope, success metrics, and decision criteria for enterprise initiatives upfront
• Facilitate trade‑off discussions across competing enterprise priorities, capacity constraints, and dependencies
• Ensure clear ownership, RACI, and accountability across enterprise programs and Programs

Delivery Oversight & Risk Management

• Provide delivery oversight across enterprise programs and projects to ensure on‑time, on‑scope, and on‑value delivery
• Identify, track, and elevate risks, issues, and cross‑functional dependencies early
• Partner with project and program managers to drive consistent delivery discipline across enterprise initiatives
• Prevent scope creep through structured change management and governance for enterprise work

Value Measurement & KPI Management

• Define success metrics and KPIs aligned to enterprise strategy (CX, cost, efficiency, adoption, scalability)
• Establish baselines and track outcomes pre‑ and post‑implementation for enterprise‑wide initiatives
• Measure benefits realization versus planned value and surface gaps to executive sponsors
• Provide reporting on enterprise Program performance, outcomes, and risks

Stakeholder & Cross‑Functional Leadership

• Act as a trusted partner and advisor to executive sponsors and functional leaders
• Drive alignment across Product, Engineering, Marketing, Rev Ops, Ops, IT, and Finance for enterprise initiatives
• Lead complex, cross‑functional conversations to drive clarity, decisions, and forward momentum
• Communicate enterprise Program status, risks, and decisions clearly and concisely to various audiences

Projects & Initiatives Supported

Examples of enterprise‑wide initiatives this role may oversee include:

• Strategic plan implementation, translating enterprise strategy into prioritized Programs and execution roadmaps
• Enterprise Program management, including initiative intake, governance, prioritization, and dependency management
• Mergers & acquisitions support, including…