Support Engineer

Support Engineer page is loaded## Support Engineer locations:
Waltham Massachusetts Office time type:
Full time posted on:
Posted Todayjob requisition :
R2931
** Job Description
***** A bit about this role:
*** At Devoted Health, we believe our employees can only provide world-class care to our members if they feel supported, empowered, and valued themselves. We don’t view IT as "fixing computers"—we view it as a hospitality mission. We treat our colleagues like family. Your goal is to ensure their technology is a bridge, not a barrier, turning frustrating technical hurdles into "wow" moments through empathy, kindness, and technical excellence.
***** Your Responsibilities & Impact will include:*****
* **** Universal Support:
**** Provide technical support for our entire workforce, whether they are in-office or remote, across Chrome

OS and macOS environments.
* **** SaaS Administration:
**** Learn the administration and maintenance of core tools including Google Workspace, Jamf, Slack, and Atlassian.
* **** Infrastructure & Presence:
**** Maintain in-office hardware (AV, networking, and peripherals) while staying highly accessible across our virtual support channels.
* **** Process Improvement:
**** Help streamline IT operations and solutions and maintain knowledge base articles.
* ***
* Cross-Functional Collaboration:

**** Partner with internal teams to help bring helpdesk tickets to resolution.
* **** Secure Environment:
**** Ensure our "digital office" remains organized, secure, and intuitive for all users.
*** Required

Skills & Experience:

***
* **** A "People Person" First:
**** You genuinely enjoy helping others, take pride in working collaboratively, and possess the patience to communicate effectively with non-technical staff.
* **** Detail-Oriented & Empathetic:
**** You recognize that a technical hurdle is a barrier to a teammate's success and treat every ticket with a high level of urgency and care.
* **** Problem-Solver & Adaptable:
**** You possess the skills to diagnose issues while balancing multiple priorities in a fast-paced, evolving environment.
***** Desired

Skills & Experience:

*****
* **** Member Experience Mindset:
**** Prior experience in a helpdesk setting supporting both in-person and remote employees across various SaaS tools.
* **** User-Centric Approach:
**** A proven ability to put yourself in the shoes of the person you are supporting to provide a seamless, high-quality experience.
*** Salary Range:*** $55,507 - $64,355 /year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:
* Employer sponsored health, dental and vision plan with low or no premium
* Generous paid time off* $100 monthly mobile or internet stipend
* Stock options for all employees
* Bonus eligibility for all roles excluding Director and above;
Commission eligibility for Sales roles
* Parental leave program
* 401K program
* And more....
* Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
* Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology **
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