Sr. Solution Consultant, Integrated Risk Management

Sr. Solution Consultant, Integrated Risk Management

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Flexible or Remote

At Service Now, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining Service Now, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At Service Now, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.

We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Service Now is seeking driven Presales Risk Solution Consultants. This is a hands‑on presales SC capable of going wide and deep on solution development and positioning. The Risk Solution Consultant will provide solution leadership and expertise to support customers during the sales engagement and will participate in acquiring and retaining customers by leveraging Integrated Risk Management solutions.

What you get to do in this role:

• Responsible for creating innovative solutions leveraging Service Now’s Integrated Risk Management Solutions
• Review customer’s current business processes and translate to customer pain points
• Respond to customer questions relating to Service Now IRM solution
• This role is pivotal in providing our growing customer base with lessons learned, strategies, and advice to enhance real‑world integrated risk programs.
• Develop and contribute to sales campaigns focused on IRM and GRC Solutions
• Contribute and maintain a showcase of IRM solutions created on the Service Now platform
• Help develop programs that enable other Solution Consultants to demonstrate the value of IRM on the Service Now platform
• Configure solution environments to address customer requirements and business issues
• Collaborate with Product Management and Development team members to enhance Service Now products with new capabilities that address customer needs
• Share best practices and known solutions with other Solution Consultants to improve the quality and efficiency of the other team members
• Stay current on competitive analyses and understand differentiators between Service Now and its competitors.
• Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc.

In order to be successful in this role, we need someone who has:

• 3+ years of pre‑sales solution consulting or sales engineering experience in Integrated Risk Management or Governance, Risk & Compliance (GRC) solutions and programs
• Work experience or strong understanding of risk management, policy & compliance management, business continuity, crisis planning, disaster recovery, vendor risk/third party supply chain management, privacy management, regulatory change management
• Strong working knowledge of GRC processes and solutions such as Archer or Metric Stream, IBM Open Pages, One Trust
• Experience in regulatory compliance for vertical‑specific requirements within financial services vertical
• Ability to architect and effectively communicate solutions to business challenges
• Experience working in a large government or corporate enterprise environment.
• Responsible for understanding business and technical problems addressed by the products including applicable regulations,…