Deskside Technician II

Job Description

Stefanini Group is looking for a Deskside Technician II for a globally recognized company! For interested applicants, click the apply button or you may reach out to Micah Andres at (248) 386‑7399 / for faster processing. Thank you!

• Perform onsite desktop support tasks according to Standard Operating Procedures (SOPs).
• Manage service delivery for the primary assigned site and other regional sites within the immediate team.
• Identify and deliver computer hardware, software, and miscellaneous services meeting the defined Service Level Agreements (SLAs).
• Accurately document hardware failures, repairs, installations, and removals in the ITIL Onsite Desktop Support system.
• Perform tasks related to onsite desktop support in acquisition integrations.
• Administer and support current anti‑virus and Tanium software implementations to ensure client system security. Monitor desktops for patching and anti‑virus compliance.
• Maintain the Configuration Management Database (CMDB) within the Onsite Desktop Support system, ensuring accurate IT inventory documentation and stock management.
• Perform timely activities related to the PC lifecycle: installation, move, add, change, refresh, stock, dispose.
• Implement, configure, troubleshoot, and maintain network printer/scanner MFDs.
• Implement, configure, troubleshoot, and maintain desktop Teams and mobile phones.
• Resolve backlog for incidents and SRs, report progress to end users, and conduct root‑cause analysis.
• Obtain approval and purchase hardware and software as required or requested.
• Provide VIP support on site when requested.
• Under direct supervision, perform standard tasks using established methods, principles, concepts, and procedures related to onsite desktop support activities.
• Under limited supervision, perform varied tasks and assignments involving judgment and some freedom to act.
• Resolve questions or problems, referring only complex issues to higher level. Some evaluation, originality, and ingenuity are required. Participate in large‑scale deployments of client support level software or hardware.
• Identify needs for end‑user training or tutorials and deliver them.
• Perform other duties as assigned by the Service Delivery Management teams.

• Bachelor's degree or country equivalent in a relevant discipline, or a commensurate combination of relevant experience and certifications.
• Minimum three years of experience in related IT roles.
• Windows 7/10/11 user and administrator knowledge/experience (Proven MS Certifications).
• Proven TCP/IP and networking knowledge and work experience (ICND1).
• Professional level PC desktop/laptop hardware knowledge.
• Audio/video equipment support experience.
• Proven English language knowledge at working level (oral and written, intermediate minimum).
• Ability to read and understand technical manuals, standard operating procedures, and OEM guides.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.

• Excellent verbal and written communication skills, including the ability to provide written and verbal instructions and compile and present information clearly.
• Demonstrated customer focus—evaluates decisions through the eyes of the customer.
• Strong analytical and problem‑solving skills, communicates clearly, and effectively evaluates information/data to make decisions.
• Anticipates obstacles and develops plans to resolve them.
• Broad understanding of IT infrastructure and support processes.
• Experience managing third‑party service providers.
• Apple Mac, iOS, and Android expertise.
• Strong track record of understanding and interest in current and emerging technologies, demonstrated through training, job experience, and/or industry activities.
• Change‑oriented—actively generates process improvements and confronts difficult circumstances in creative ways.
• Knowledge of ITIL Foundations.
• Ability to present ideas in user‑friendly language.
• English fluency required.