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IT Support IT Business Analyst

ITSM Analyst: White-Glove Support & Insights

Job in Waltham, Middlesex County, Massachusetts, 02254, USA
Listing for: ISACA
Full Time position
Listed on 2026-01-20
Job specializations:
  • IT/Tech
    IT Support, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 74400 - 85700 USD Yearly USD 74400.00 85700.00 YEAR
Job Description & How to Apply Below
An educational institution is seeking a Service Management Analyst to optimize their IT service management environment. The role involves administering critical support tools and ensuring seamless operation for the university community while mentoring junior staff. Candidates should have a Bachelor's degree, 3-5 years of related experience, and preferred certifications like ITIL or ITSM. The salary range is $74.4k to $85.7k with responsibilities focused on technical assistance and service optimization.
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