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IT Support IT Consultant Technical Support Systems Analyst

ITSM Analyst: White-Glove Support & Insights

Job in Waltham, Middlesex County, Massachusetts, 02254, USA
Listing for: AAAI Press
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Support, IT Consultant, Technical Support, Systems Analyst
Salary/Wage Range or Industry Benchmark: 74400 - 85700 USD Yearly USD 74400.00 85700.00 YEAR
Job Description & How to Apply Below
A prestigious university in Waltham seeks a Service Management Analyst to enhance IT service delivery and optimization. The role involves program management, technical support, and training of junior staff while ensuring seamless operation of IT systems. Candidates must have a Bachelor’s Degree and 3-5 years of relevant experience, with a focus on ITIL and customer service excellence. A competitive salary range of $74.4k to $85.7k is offered.
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