Lead Technology Project & Program Manager - Business Transformation

Lead Technology Project & Program Manager - Business Transformation Summary

This is an exciting opportunity to join a healthcare information technology business in the role of Lead Technology Project & Program Manager - Business Transformation. The Lead Technology Project & Program Manager will work closely with cross-functional business partners to define business needs and produce solutions in support of Health transformation initiatives. He/She must understand and document current state processes, work with business partners to redesign those processes, and ultimately translate them to end-state targets.

The Lead Technology Project & Program Manager will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization. The Lead Technology Project & Program Manager is an informed leader that makes timely decisions within a high energy, fast-paced environment. This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company.

• Engage and lead customers, project teams, and service partners in the development and implementation of specific technology solutions that are aligned with the overall company and Health strategies
• Leverage Lead to Revenue expertise to conduct Business Analysis, process redesign, and overall solution design, in collaboration with subject matter experts in relevant business domain areas
• Identify, document, and communicate business challenges and needs for use in design and implementation of business solutions
• Analyze, model, optimize, and implement business processes and process flows, information and information flows, and business rules
• Identify and leverage appropriate technology and applications to quantifiably improve business operations
• Effectively manage expectations from business and engage technical teams to drive results
• Facilitate project intake and cross-functional prioritization; collaborate with Product Owners to prioritize backlogs for technical implementation, ensuring requirements are implemented in the final product
• Work closely with scrum teams in the implementation of system solutions, supporting development and testing as needed
• Drive solution adoption by applying effective Change Management principles throughout project lifecycle
• Track solution performance to ensure expected outcomes are achieved
• Provide system support and training as needed
• Performs other duties and responsibilities as required

• Domain expertise with Lead to Revenue processes in Healthcare, Health IT, or related industry
• A minimum of 7 years relevant work experience in IT or related field
• A minimum of 5 years experience as an analyst on complex transformational technical projects, performance improvement, and/or operational turnaround programs
• Experience with business process redesign and workflow tools (Visio highly desired)
• Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment
• Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rdparty vendors / implementation partners
• Proven ability to influence cross-functional teams without formal authority
• Conflict management skills including the ability to work with and resolve conflicting needs and requirements
• Ability to analyze data, properly articulate and take proactive action on risks and dependencies
• Ability to comprehend and communicate technical concepts
• Possess a sense of accountability and pride for delivering on time and on budget with expected quality
• Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details
• Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports
• Ability to learn new concepts/hardware/technologies…