Commercial Senior Solution Consultant

Commercial Growth Senior Solution Consultant

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Flexible

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Senior Solution Consultant is both an individual contributor and a player‑coach who partners with Commercial Growth Account Executives, Associate Solution Consultants, and Solution Consultants to win new business, expand existing accounts, and raise the overall technical excellence of the SC team. This highly strategic role provides the utmost level of support to complex sales cycles within Commercial Growth, serving both prospects and customers.

To succeed, the Senior Solution Consultant must possess a deep understanding of the full Service Now portfolio, act as a trusted advisor to customers, and mentor early‑career and peer SCs through enablement sessions, office hours, and deal‑strategy workshops. Building on a proven specialist/advisory model, you will elevate technical excellence across every Commercial Growth opportunity—spanning a variety of industries and covering ITSM, CSM, SPM, Sec Ops, ITOM, Now Assist, and the entire Service Now platform.

• Assist Commercial Growth Sales and Solution Consulting teams in their largest and most strategic opportunities.
• Participate across the sales lifecycle to acquire new customers and grow existing accounts.
• Lead deep‑dive discovery sessions, craft solution architectures, deliver tailored demos across most Service Now workflows, and spearhead other high‑value activities.
• Stay current on all Service Now product developments and releases—including AI and Now Assist capabilities—and share insights with the team.
• Support Commercial Growth Sales teams by qualifying customer needs through structured discovery.
• Demonstrate the product—both standard and tailored—to prospects and existing customers.
• Mentor early‑career Commercial Growth Solution Consultants, providing constructive feedback on customer calls.
• Collaborate with Commercial Growth Solution Consultant leadership to execute top priorities.
• Assist with onboarding and enablement for new Commercial Growth Solution Consultants.
• Lead and support marketing events (user conferences, trade shows, webinars, etc.), assembling event teams as needed.
• Monitor competitive analyses and articulate key differentiators between Service Now and its competitors.
• Understand the business and technical challenges addressed by Service Now solutions—including regulatory drivers, industry trends, and evolving customer needs.
• Facilitate peer feedback loops and model best‑in‑class practices for the Commercial Growth Solution Consulting organization.

• Bachelor’s degree in Information Systems Management, Engineering, Computer Science, Marketing, Business Administration, or a related field.
• Service Now Certified System Administrator (CSA).
• Service Now Implementation certification (any product line) — highly recommended.

• 4+ years of pre‑sales solution consulting or sales‑engineering experience focused on Service Now, with deep knowledge of the platform, AI and Now Assist, and Industry product lines.
• Strong grasp of technical concepts and a track record of staying current on emerging technologies within and beyond Service Now.
• Proven history of partnering with sales teams to achieve or exceed quota.
• Familiarity with ITIL, solid business acumen, and industry‑specific talk tracks.

• Exceptional written and verbal communication skills; able to convey complex ideas to diverse audiences.
• Empathetic, enthusiastic, and collaborative.
• Adept at translating…