Front Desk Agent

Join to apply for the Front Desk Agent role at Pyramid Global Hospitality
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Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationship building. We offer comprehensive health insurance, retirement plans, paid time off, and on‑site wellness programs. Ongoing training helps our people build skills to advance their careers.

We are looking for a highly motivated individual to join our Front Desk team. The ideal candidate uses an engaging personality to create a memorable first impression for guests. While checking in and registering guests, the Front Desk Agent serves as a source of knowledge about the hotel, its amenities, and local area. If you enjoy engaging with people worldwide and making meaningful connections, we want you.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts, including weekends and holidays.

$19.00 per hour

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.