Sr. Director Strategic Social Work Services

Overview

PURPOSE AND SCOPE:
Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements. Works closely with VP Social Work Services to develop, plan, and communicate nationwide key clinical initiatives related to social work services. Provides insight, analysis, support, and strategic recommendations for the development, dissemination, and implementation of the various social work services programs and initiatives ensuring alignment with company goals and strategies and compliance with all pertinent regulatory requirements.

Communicates and plan the implementation of social work services policies, strategies, and initiatives. Models cross-functional collaboration, continuous quality improvement, and asset-based problem solving. Lead, mentor, and manage team of Strategic Senior Manager Social Work Team to work within their scope and promote professional development. Exercises influential leadership by leveraging key performance indicators to guide Operational partners in maintaining accountability and ensuring the successful and timely execution of projects and programs related to Social Work Services initiatives.

Maintains social work licensure and continuing education hours as specified by the Association of Social Board and state licensure regulations where applicable. Regularly monitors registration and licensure status of direct reports. Develops and implements training and education programs.

• Provide guidance, support, and expertise regarding specific assigned social work services projects under the direction of the VP of Social Work Services to promote consistent application of strategies, initiatives, and programs.
• Participates in the development of departmental strategic plans, goals and objectives ensuring alignment with operation and medical office goals. Implements, disseminates, and support operations strategies and objectives to ensure the achievement of the goals and objectives.
• Collaborates with Clinical Quality leadership regarding establishing operational objectives based on business goals to assure alignment. Communicates regularly with other teams such as nutritional services, quality, education, regulatory, clinical services and operations, obtaining feedback and analyzing the recommendations made to contribute to the resolution of related issues and create positive outcomes.
• Lead Social Work Leadership to support operational teams to drive quality improvement initiatives/activities throughout FMS to achieve standards identified in CMS Conditions for Coverage and FMS quality requirements. Provides tools to support action planning activities to support patient satisfaction.
• Technically proficient in utilizing appropriate dashboards to monitor high-level quality trends. Analyzes complex quality issues using in-depth knowledge of organizational objectives.
• Responsibilities include but are not limited to evaluating best practices specifically regarding social work services pertaining to clinical initiatives, research, quality improvement, and development of ideas to create strategies for implementation, process identification and planning, evaluation of the implementation and adoption of clinical initiatives/projects and technology systems.
• Serves as a subject matter expert, providing clinical guidance, and general direction to operational leadership and facility social work leadership. Promote consistent application of quality social work service standards in support of excellent social work care of dialysis patients throughout their assigned business unit.
• Serve as resource to operational leadership to achieve the social work-related value-based care key performance indicator within assigned territory.
• Supports the achievement of Quality Incentive Program (QIP) social work-related key performance indicators, such as depression screening and transplant via dashboards to communicate to Operational partners.
• Acts as a Social Work Services representative on special cross-functional work groups and company initiatives…