Family Owned Environmental Customer Service Member

Objective

Do you care about environmental sustainability and eager to make a positive impact? U.S. Environmental Rental Corporation, a leader in environmental testing equipment rentals, is seeking a dedicated and friendly Customer Service Representative to join our team.

At USERC, service is not only at the heart of our product, but also what distinguishes us from the competition. We pride ourselves on being responsive to our clients' needs. Therefore, CSR's must be friendly, diplomatic, and organized. They are expected to work with our clients, as well as other associates throughout our organization, to ensure that orders are filled accurately and in a timely manner.

A positive attitude and enthusiasm to learn about our equipment, including specifications, applications, and maintenance, is a must for all Customer Service Representatives.

• Provide outstanding customer service:
  You will provide friendly, knowledgeable, and prompt assistance to clients by answering incoming calls and emails while promptly addressing all inquiries, concerns, and requests.
• Process rental and sales orders:
  Utilizing our rental software, Alert IMS, you will process clients' rental orders, ensuring that all necessary information has been collected and documented. This includes changes to existing orders such as cancellations, additions, subtractions, transfers, and stop rentals.
• Assist clients with product selection:
  You will provide recommendations, explain technical specifications, and address any client questions or concerns.
• Troubleshoot and resolve issues:
  In the event of equipment malfunctions, delivery delays, or other challenges, you will proactively work to resolve client issues.
• Maintain accurate records:
  You must update client information, rental contracts, and order client details in our rental database, Alert IMS, as well as share any necessary information with other departments.
• Encourage a positive work environment:
  It is important to work collaboratively and treat all team members fairly and respectfully while working towards constructive solutions.
• Company-wide communication:
  Communication is vital to any company's success. It is imperative that all essential and vital information be shared with our technicians, salespeople, purchasing and delivery/shipping teams via appropriate communication protocols, which may include face‑to‑face discussions, inter‑office phone calls, email, or video conferencing.
• Follow‑up:
  It may be necessary to follow‑up with clients. It is critical to be thorough and timely when communicating with clients concerning their contacts, accounts, or other specific details.
• Staying current:
  Proper training will be provided by the company. However, it is incumbent upon all employees to ensure they competently understand the materials as well as invest the time and energy to upgrade their knowledge as the company integrates new technologies.
• Other responsibilities:
  
  Regardless of any employee's position or title, from time to time it may be necessary to assist with other assignments that may or may not be related to one's function. Therefore, we ask that all USERC employees agree to perform all reasonably assigned tasks.

• Excellent communication skills
• Strong problem‑solving abilities
• Customer‑centric approach
• Detail‑oriented and organized
• Adaptable with multitasking abilities
• Willingness to learn and acquire technical knowledge
• Familiarity with Microsoft Office products:
  Word, Excel, and Outlook
• High school diploma

• Customer Service experience preferred but not required.
• Experience with and/or enthusiasm to learn about environmental technology and applications.
• Experience with and/or enthusiasm to learn about the environment and/or environmental justice.

Customer Service Manager (Office Manager) (Site Director)

Nonexempt

Full‑time / part‑time

Not Applicable

$22/hr

Entry level

This position is part of our flexible work team. All flexible work team members must be willing to receive cross‑training and be able to perform the essential tasks of…