Bilingual Customer Service Representative
Job in
Waltham, Middlesex County, Massachusetts, 02254, USA
Listed on 2025-12-01
Listing for:
The Nagler Group
Full Time
position Listed on 2025-12-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Location: Hybrid (Waltham/Boston)
Pay: $20–$22/hour
Schedule: Full-time, 11:30 AM – 8:00 PM (occasional flexibility to start earlier)
OverviewJoin a fast-paced call center team assisting people with questions about commuter benefits (T passes and Commuter Rail) available through a federal pre-tax program. You’ll be handling mostly inbound calls and a few outbound follow-ups for escalated issues.
Key Responsibilities- Answer up to 100 inbound calls daily from individuals inquiring about commuter benefits
- Make occasional outbound calls for escalated issues
- Provide clear, helpful, and professional customer service
- Navigate systems to assist with benefit-related questions and updates
- Training is onsite in Waltham for the first 2–3 weeks, Monday–Friday, 9:00 AM – 5:00 PM
- After training, the schedule is hybrid: in-office Tuesdays and Wednesdays, remote the other days
- Must be open to going into the Boston office occasionally (Commuter Rail is recommended from Waltham or your home)
- Associate
- Full-time
- Customer Service
- Staffing and Recruiting
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