Deal Strategy and Operations Sr Manager

Job Description Team

Come join the Global Deal Strategy and Operations team which serves a critical role in the deal execution life cycle within the Global Deal Management (GDM) team. You will work cross-functionally to develop innovative processes, engagement models, and tools needed to drive operational excellence across the GDM organization.

This is an exciting opportunity to shape the strategic direction of our Deal Desk functions on a global scale. If you are passionate about operational excellence, strategic initiatives, and making a significant impact within a dynamic organization, we encourage you to apply.

The ideal candidate for this position possesses deep expertise in deal management and operational strategy. Your responsibilities will center on assisting the Deal Desk group by handling system requirements during tool transformations, serving as the Deal Desk liaison for product and policy updates, and managing communications and training sessions.

• Represent Deal Desk for transformation projects, such as Sales CRM and CMPro implementation and enhancements, to drive process automation and operational efficiencies
• Participate in the New Product Introduction process to optimize Deal Desk operational readiness and efficiency
• Support Deal Desk training planning and delivery.

• 5+ years of related experience in Deal Desk, Sales Operations, or strategic operations roles
• Proven experience in strategic programs and initiatives and driving operational efficiencies
• Deep understanding of the quote-to-cash process flow and familiarity with subscription revenue deal structuring
• Excellent business acumen with strong communication skills—both verbal and written
• Analytical and strategic thinking abilities, with a talent for navigating complex deal structures and identifying innovative solutions
• Ability to build meaningful business relationships, influence cross-functional teams, and drive consensus on strategic initiatives
• Self-motivation, a results‑driven mindset, and the ability to multi‑task and meet deliverables and deadlines in a fast‑paced environment
• Creative, self‑driven, and adept at problem‑solving, with an interest in leveraging technological solutions to drive efficiency
• MBA, BS in Finance, Economics, or related fields is desired

For positions in this location, we offer a base pay of $139,900 - $244,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third‑party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.