Sr. Strategic Account Manager Waltham, MA

Overview

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online.

We’re energized by new challenges and new possibilities—and we’re just getting started!

As an Enterprise Relationship Manager, you will spearhead high-value partnerships, particularly integrations with leading platforms, ensuring they advance from early-stage engagement to fully partner-led revenue outcomes. Acting as the central coordinator across internal and external stakeholders, you drive alignment and execution to maximize partner value and integration success.

• Strategic Partnership & GTM Philosophy
  • Develop and implement a strategic partnership philosophy and Go-To-Market (GTM) initiatives tailored to enterprise integrations.
  • Cultivate a strategic selling mindset to anticipate partner needs, shape delivery models, and scale engagement.
  • Align partnership strategies with organizational goals to maximize mutual value.
• Account & Relationship Management
  • Manage enterprise-scale partnerships, guiding them from ideation to maturation.
  • Serve as the primary point of contact, fostering deep relationships across all organizational levels.
  • Catalyze revenue growth through partner-led channels.
  • Identify and address client pain points, ensuring satisfaction and long-term engagement.
• Integration & Cross-Functional Coordination
  • Oversee and facilitate partner and software integrations (e.g., Xero, Blackbaud).
  • Coordinate technical, financial, marketing, and operational aspects of integrations.
  • Ensure alignment and communication across internal teams (e.g., finance, marketing, support) and external partners.
  • Maintain a shared directional purpose among all relevant groups.
• White-Label & Platform Attachment
  • Identify potential partners suitable for white-label offerings.
  • Integration of our solution into an existing offering as if it were their own.
  • Articulate the integration path and value proposition to both partners and customers.
  • Develop strategies to attach offerings to partners, enhancing product reach and adoption.
• Operational Execution & Account Growth
  • Shadow existing accounts to understand current workflows and integration processes.
  • Transition from operational knowledge to onboarding new partnerships.
  • Grow the account portfolio, aiming to manage large, impactful accounts.
  • Collaborate with Senior Leadership to identify and execute new partnership opportunities.

• Minimum of 7+ years in enterprise partnerships, strategic account management, or SaaS integrations.
• Bachelor’s degree in Business Administration, Marketing, or a related field required.
• Familiarity with enterprise technology, integrations, and partner ecosystems. Experience with SaaS platforms.
• Excellent communication, relationship-building, and project management capabilities.
• Ability to work with cross-functional teams and coordinate complex integration projects—including technical, marketing, financial, and operational components.
• Demonstrated success in building and nurturing relationships at all levels across partner organizations.
• Capacity to shape delivery models, anticipate partner needs, and align GTM strategy with business objectives.
• Excellent verbal and written communication, negotiation, presentation, and stakeholder alignment skills.
• Proven track record of driving integrations and partnerships from concept through completion, with operational rigor.
• Comfort in fast-paced, ambiguous environments. Proactive and self-starter attitude to drive partnership growth.
• Ability to think strategically and execute operationally in fast-paced, high-stakes environments.

OTE for this role is $131,200-$151,500

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work…