Junior Encompass Administrator

POSITION: Junior Encompass Administrator

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity. The Junior Encompass Administrator plays a key role in supporting the Encompass loan origination system by providing day-to-day user support, troubleshooting, and system maintenance. This role requires prior Encompass and mortgage operations experience and operates with moderate autonomy while working closely under the guidance of the Encompass Systems Administrator.

The position reports to the Residential Loan Operations Manager and supports the efficiency, stability, and ongoing optimization of the Encompass environment through effective collaboration and change management support.

• Provide frontline user support by troubleshooting and resolving day to day Encompass issues.
• Research and diagnose issues using the Encompass Knowledge Base and by creating/managing cases with ICE Mortgage Technology; escalare as appropriate.
• Maintain open, ongoing communication with the Encompass Systems Administrator and management regarding issues, end user needs, trends, and bottlenecks.
• Configure and maintain organizational structures, including user accounts, personas, roles, groups, and security settings.
• Maintain system settings such as loan folders, alerts, custom print forms, loan templates, documents, and conditions.
• Troubleshoot and maintain existing business rules for data entry, triggers, milestones, and conditions in accordance with approved standards.
• Research, analyze, test, and communicate Encompass system releases, updates, and changes to impacted stakeholders under the guidance of the Encompass Systems Administrator.
• Document, test, and deploy approved change requests, enhancements, and system updates following established change management practices, including accurate change logs.
• Gather, clarify, and document business requirements for fixes, enhancements, and projects in collaboration with management, residential lending teammates, and the Encompass Systems Administrator.
• Support audits, compliance requests, and project initiatives, including remote troubleshooting sessions via Microsoft Teams and sharing insights on recurring or trending issues.
• Perform additional duties as required.

• 2-4 years of Encompass administration experience.
• Encompass Administrator Certification preferred.
• Strong working knowledge of the mortgage loan origination lifecycle.
• Bachelor's degree in information technology or a related field preferred, or equivalent relevant work experience.
• Strong analytical and problem‑solving skills with the ability to troubleshoot issues, develop solutions, and work independently while knowing when to escalate.
• Excellent organizational, prioritization, and time‑management skills with the ability to meet deadlines and maintain high quality standards.
• Strong written, verbal, and interpersonal communication skills, with the confidence to collaborate with end users, department managers, and senior administrators.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.

Location: Hybrid/Waltham, MA Salary Range: $28.85 - $37.50/hr

The reasonably estimated salary for this role at Cambridge Savings Bank ranges from $28.85 - $37.50/hr cambridge Savings Bank will determine actual compensation for the role based on factors including, but not limited to, the successful candidate's skills, qualifications, and experience. In addition, Cambridge Savings Bank offers a wide range of comprehensive and inclusive employee benefits for full‑time roles including healthcare, parental planning, mental health benefits, performance bonus opportunities, a 401(k) plan and match, flexible time off, and others.

Visa Sponsorship:
Cambridge Savings Bank is unable to sponsor or…