Trainee Account Manager

Trainee Account Manager
Department: Commercial
Salary: Up to £35,000
Hours: 39 hours per week - Monday - Thursday: 08:00am - 17:00pm - Friday: 08:00am - 13:00pm

Reporting to: Senior Account Manager

Type: Full-time, Permanent

We are proud to be representing a well-established manufacturing group with sites in Willenhall, Wolverhampton and West Bromwich in their search for a motivated and enthusiastic Trainee Account Manager.

This is an excellent opportunity for someone earlier in their career who may not have extensive experience but has the right attitude, enthusiasm and willingness to learn.
We are looking for a customer-focused individual with strong communication skills who is eager to develop within a manufacturing and engineering environment. Full support and development will be provided - what matters most is a proactive mindset, attention to detail and a genuine commitment to delivering great service.
If you have a background in customer service, internal sales or administration and are looking to build a long-term commercial career, this could be the perfect next step.

Key Responsibilities

• Act as a key point of contact for allocated customer accounts
• Build positive, professional relationships with customers
• Manage day-to-day communications including order updates and delivery information
• Maintain and update internal Excel trackers and account records
• Support the Senior Account Manager with reporting and account administration
• Liaise with internal teams to ensure customer expectations are met
• Assist in resolving customer queries and concerns promptly and professionally
• Monitor order progress and help ensure on-time delivery
• Support contract reviews and weekly order book updates

What We're Looking For

Essential:

_ Positive attitude and eagerness to learn
_ Strong customer service skills
_ Good communication skills (written and verbal)
_ Organised with strong attention to detail
_ Competent with Microsoft Office (especially Excel)
Desirable (but not essential):
_ Experience in customer service, internal sales or account support
_ Exposure to manufacturing or engineering environments

The Ideal Candidate

_ Motivated and keen to build a career in account management
_ Confident speaking with customers and internal teams
_ Detail-oriented and comfortable managing multiple tasks
_ Proactive in following up orders and resolving queries
_ Committed to delivering high service standards

This role offers genuine development potential within a supportive commercial team and a growing manufacturing business. If you are ambitious, customer-focused and ready to learn, we would love to hear from you.