Account Manager

Account Manager

Willenhall

£30,000 - £35,000

This is an excellent opportunity for someone with customer service or internal sales experience within a manufacturing or engineering environment who is looking to progress their career in account management.

Working closely with a senior Account Manager, you will act as a key point of contact for customers, ensuring enquiries, quotations, and ongoing projects are managed efficiently and professionally.

You will play a vital role in ensuring customers receive excellent service and that internal teams are aligned to meet customer expectations.

• Managing incoming customer enquiries and requests
• Logging RFQs and coordinating the quotation process
• Monitoring quotation progress and following up where required
• Supporting contract review processes
• Acting as a point of contact for key customer accounts
• Following up on outstanding quotations
• Liaising with engineering and production teams to ensure timely updates
• Providing customers with order updates
• Supporting the wider account management team

We are looking for someone who is organised, proactive, and confident managing customer relationships.

You will ideally have:

• At least 2 years' experience in a customer service, sales support, internal sales, or account management role
• Experience working within manufacturing, engineering, or a technical environment
• Excellent organisational and administrative skills
• Strong attention to detail
• Confidence managing high volumes of emails and enquiries
• Good Excel skills
• A proactive and professional approach