Coffee Shop Assistant

Job Title: Coffee Shop Assistant

Location: Boundary Outlet - Walsall

Hours: 20 hours a week working 5 days out of 7

Boundary Outlet is not just a shopping destination - it’s a place where customers can relax and recharge. Our in-store coffee shop provides a welcoming environment, delicious refreshments, and outstanding service, making it a key part of the customer experience.

As a Coffee Shop Assistant, you’ll help create a warm, friendly atmosphere where customers can enjoy great food and drink. From preparing orders to keeping the space spotless, you’ll ensure every visit to our coffee shop is memorable for the right reasons.

• Greet and serve customers with a smile, ensuring they feel welcome.
• Prepare and serve hot and cold drinks, snacks, and light meals to a high standard.
• Handle payments at the till, ensuring accuracy and efficiency.
• Maintain cleanliness and hygiene across the coffee shop, including tables, counters, and equipment.
• Assist with restocking and organising supplies as needed.
• Provide excellent customer service by answering questions and accommodating requests.

• A friendly, enthusiastic attitude and a passion for customer service.
• Strong communication and teamwork skills.
• Ability to work efficiently in a fast-paced environment.
• Attention to detail, particularly in food preparation and hygiene standards.
• Previous experience in a coffee shop or hospitality setting is beneficial but not essential, as full training will be provided.

• Company Pension Scheme
• Employee Assistance Programme
• Long Service Awards
• Store Discount
• Free Parking
• Social working hours (aligned to Retail Store opening times)
• Subsidized Meals
• Learning & Development Training