Customer Operations Manager

Customer Operations Manager

We are recruiting a Customer Operations Manager for our client in Aldridge, Walsall. This is an exciting opportunity to join a family‑owned food service business, leading a high‑performing team to drive commercial growth and protect revenue.

Location:

Aldridge, Walsall

Working Hours:

Monday to Friday
40 hours per week
Salary: £48,000 /year

• Lead and develop the Customer Operations function, overseeing Internal Sales and Customer Service teams, including resource planning and performance management.
• Coach and support two supervisors to build capability, strengthen team performance, and ensure effective succession planning.
• Drive service excellence and customer retention by managing KPIs, resolving escalations, and implementing programmes that protect and grow revenue.
• Collaborate across Sales, Operations, Manufacturing, Commercial, and Finance to improve processes, enhance customer experience, and support system improvements such as Business Central.

Qualifications:

• A-Level standard or equivalent
  - Essential
• Management or leadership qualification (ILM, CMI)
  - Desirable
• Customer service qualification (e.g., NVQ Level
  3)
  - Desirable

Experience:

• Proven experience managing an internal sales or call‑centre team, including supervisors and customer‑facing operations
  - Essential
• Experience implementing customer retention or service improvement programmes
  - Essential
• Food service, distribution, or FMCG sector experience; ERP system implementation or transition experience
  - Desirable

If you are ready to take the next step in your career and contribute to a dynamic team based in Aldridge, Walsall - Please click apply.