Customer Services Manager

Customer Services Manager

We are recruiting a Customer Services Manager for our client in Aldridge, Walsall. This is an exciting opportunity to join a family‑owned food service business, leading a high‑performing team to drive commercial growth and protect revenue.

Location:

Aldridge, Walsall

Working Hours:

Monday to Friday
40 hours per week
Salary: £48,000 /year

• Overseeing Internal Sales (incoming calls no cold calling) and Customer Service teams, including resource planning and performance management.

• Coach and support two supervisors to build capability, strengthen team performance.

• Drive service excellence and customer retention by managing KPIs and customer complaints.

• Collaborate across Sales, Operations, Manufacturing, Commercial and Finance to maximise growth.

• Educated to A-Level standard or equivalent
• Management or leadership qualification (ILM, CMI)
• Customer service qualification (e.g., NVQ Level
  3)

• Proven experience managing an internal sales or call‑centre team, including supervisors and customer‑facing operations
• Experience implementing customer retention or service improvement programmes
• Food service, distribution, or FMCG sector experience; ERP system implementation or transition experience -

If you are ready to take the next step in your career and contribute to a dynamic team based in Aldridge, Walsall - Please click apply.