Field Service Manager

Overview

Field Service Manager, Imaging Systems – Birmingham, Wolverhampton, Walsall, West Bromwich and the West Midlands.

• Basic Salary £60,000 to £70,000
• Car Allowance
• Pension Scheme
• Healthcare
• Excellent Benefits Package

• Well respected supplier of sophisticated imaging systems
• Part of a truly multi‑national blue‑chip technology group with representation in over 150 countries
• Committed to research and development, remaining a market leader in the industry
• Core values: product innovation, excellent customer service and good people

The market leader seeks a commercially astute Field Service Manager to lead and grow a team of Field Service Engineers, build key customer relationships and drive operational excellence.

• Manage a team of Field Service Engineers
• Build and nurture relationships with key customers
• Attend meetings regularly and provide customer care
• Ensure delivery of KPI’s set out in SLA’s: resource utilisation, PPM delivery, team and customer satisfaction
• Deliver financial results within set budgets

• Experience as a Field Service Manager, Regional Service Manager, Field Service Supervisor or Team Leader
• Experience managing Service Engineers from high‑technology capital equipment sectors (laboratory, medical, security, print press, defence, radar, etc.)
• Commercial skills and business flair
• Ability to foster key customer relationships
• Skill in supporting and motivating a field service team to develop new revenue streams and increase market share across a broad product portfolio of cutting‑edge technology solutions

This vacancy is being advertised by TRS Consulting Services Limited, an employment agency.