Digital Content Manager

Are you a highly organised and proactive digital professional with a passion for creating seamless online experiences? We’re looking for a Digital Content Manager to take ownership of our content operations and help us deliver outstanding journeys for our customers.

In this role, you’ll bring your hands on experience working across multiple CMS platforms - ideally including Sitecore and Contentful - to manage, update, and optimise content with accuracy and consistency. You’ll be confident collaborating with teams across the business, able to manage small projects end to end and be comfortable working in a fast paced, customer focused environment. If you’re flexible, capable, and love making things happen, we’d love to hear from you.

We work in a hybrid way with a requirement to travel into our Walsall office at least twice a week to work with the team. With that in mind you will be located within a convenient commute to Walsall.

The Digital Delivery Team is accountable for the delivery of digital activity across Home Serve Membership Ltd, including strategy, transformation, new functionality, maintenance and optimisation. The team strives to evolve our core digital capability, transforming the organisation to embrace anddrive its adoption as a digital first organisation. Formed in a matrix structure across Product, Change, Technology and Digital Experience, the team is accountable for building compelling online capability and journeys across the digital estate, in order to deliver the very best outcomes for our Customers and the Company.

The Digital Content Manager will lead the planning and execution of online content across Home Serve UK’s digital assets, in line with brand guidelines and digital standards. As a key member of the Digital Experience Team, the Digital Content Manager will be pivotal in delivering an improved customer experience and increased performance of Home Serve’s digital journeys. Working closely with Product Owners and key business stakeholders, this role will be responsible for analysing performance in order to identify and implement the most efficient way to build and make change through our CMS.

PRINCIPAL ACCOUNTABILITIES:

• Gathering, managing and delivering all content requirements related to our investment in digital capability
• Engaging with stakeholders across the business and identifying opportunities in line with key metrics and priorities to improve digital journeys and overall digital customer experience, ensuring the Senior Digital Content Manager has visibility of deliverables
• Driving efficiencies when creating and delivering new/ existing pages, limiting the amount of brand and design variance deployed and ensuring all content is compliant and adheres to brand guidelines
• Responsible for executing the changes identified within any digital testing, ensuring high quality delivery and ongoing monitoring of changes
• Championing best practice SEO and accessibility to ensure all users get a great experience. Responsible for delivering changes to optimise content accessibility
• Take learning from customer insight and applying these to any deliverables to optimise performance of our digital journeys

To be successful in this role you will need to have the following knowledge, skills and attributes:

• Previous experience in managing content and production for high traffic and/ortransactional websites with excellent knowledge of Content Management Systems
• Advanced knowledge of HTML & CSS
• An excellent understanding of Digital Content best practices, with the desire toshare this knowledge with other team members
• Ability to manage multiple projects in a fast-paced, deadline-driven environment
• An understanding of best practice digital UX and web accessibility standards
• Strong written and verbal communication skills
• Strong attention to detail
  ● Able to problem solve, using data and insight to inform and support your ideas
• The ability to reason and negotiate, using evidence and data to defend your work inthe face of challenge
• Evidence of a strong customer focus in everything that you do
• Experience and understanding of general insurance products and / or working in a regulatedbusiness
• Experience working with Sitecore and / or Contentful CMS
• An understanding of agile delivery methodologies