Hub Customer Service Advisor

Join to apply for the Hub Customer Service Advisor role at Centre for International Development and Training (CIDT).

Our Facilities Information Hub is looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team as a Hub Customer Services Advisor.

You will deliver the “one‑stop shop” service within the Walsall Facilities Information Hub, providing administrative support for all services delivered by Facilities from within the Hub.

The role is student‑facing and involves dealing with student accommodation and campus issues on a day‑to‑day basis. A willingness to help others, find solutions and ensure excellent customer service is paramount.

Although primarily based at Walsall Campus you may be required to work at any of the University Campuses as dictated by the business.

• Competitive salaries
• Standard Life Pension scheme – with employer contribution of up to 12% to the University’s defined contribution scheme.
• Long Service Recognition – £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
• Free Will Writing Service – Complimentary will drafting for employees and their partners.
• IT & Mobile Discounts – EE Perk (20% off for family & friends) & software discounts.

• Wellbeing and Mental Health Support – 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
• Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton.
• Eyecare Support – Free eVoucher for eye tests and glasses contribution.
• Flu Vouchers – Free flu vaccinations for staff.
• Paycare Health Benefit Plan – Covers optical, dental, physiotherapy, and personal accident insurance.
• Chaplaincy & Prayer Rooms – Access to multi‑faith chaplaincy services.

• Generous Annual Leave (see table below)
• Flexible & Agile Working – Flexible and Hybrid working arrangements.
• Free On‑site Parking – available across campuses.
• Cycle Benefits Scheme – Save up to 42% on a bike & accessories via salary sacrifice.
• Employee Discounts – Savings on groceries, fashion, and entertainment.
• Travel Discounts – Up to 10% off holidays through Sodexo Circles.

• Staff Network and Inclusion – Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women’s networks.
• Library Access – Staff have access to books and resources at our onsite libraries.
• Staff Scholarship Scheme – Funding for part‑time higher education, up to PhD level.
• Leadership and Management Development – Access to training opportunities to support you with advancing in your career.

As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges).

PLEASE NOTE: Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert so please ensure your applications are crafted against the Job Description and Person Specification contained within it.